Astra Galaxy
ISO 9001 : 2008 Certified Company
Privacy Policy
Privacy Policy

Information collected
When you look at this website, our Internet Service Provider makes a record of your visit and logs the following information for statistical purposes:

  • your server address
  • your top level domain name (for example .com, .gov, .au, .uk etc)
  • the date and time of your visit to the site
  • the pages you accessed and documents downloaded
  • the previous site you have visited
  • the type of browser you are using

Access to information collected
AstraGalaxy will not make an attempt to identify individual users or their browsing activities, unless users provide this information willingly via email or a web form. In the unlikely event of an investigation, a law enforcement agency or other government agency may exercise its legal authority to inspect our Internet Service Provider's logs.

Use of information collected
AstraGalaxy staff will only record your e-mail address or other information if you send a message and have given permission for AstraGalaxy to do so. This permission may be implied in some areas. Your e-mail address or other details will only be used for the purpose for which you have provided it and it will not be added to a mailing list or used for any other purpose without your consent. Details retained offline will be recorded in a secure database. AstraGalaxy will never sell your information to a third party.

The AstraGalaxy site provides a facility for the secure transmission of information across the Internet, through the secure bill payment system. Nevertheless, users should be aware that there are inherent risks transmitting information across the Internet.

If at any time you would like your information, if any, to be removed from our system, please email us .

Cookies
This website only uses session cookies in limited areas. The website statistics for this site are generated from the web logs as outlined above.

Due to the way the Internet operates, we cannot control the collection of information by other people. Most Internet browsers are initially set up to accept cookies. However, you may be able to change the settings of your browser to refuse all cookies or to notify you each time a cookie is sent to your computer, giving you the choice whether to accept it or not. If you have any questions or concerns about the way in which information is collected or used by others via our website, then you should contact that other person directly.

Other uses
AstraGalaxy may use your information to measure your experience of our services and products and to inform you of new product developments and associated services that we believe will interest you. If you do not wish to receive email notices or other communications from AstraGalaxy regarding additional products and services, simply use the newsletter unsubscribe function available here to notify us that you wish to opt out of this service. - We may use your information in statistical form to analyze your purchasing preferences. This information is not used to track your individual preferences but rather to give us a general picture of the products and services our customers prefer. We might also gather information in statistical form such as the number of visitors who visit the AstraGalaxy website on a daily basis. Again this is not used to track any individual customer's browsing habits. - We may use your email communications with AstraGalaxy to analyze customer service issues as a way of identifying potential improvements for AstraGalaxy products and services. In addition, we may occasionally monitor telephone conversations with you in order to facilitate staff training and to maintain our high levels of customer service.We may use your IP address to contact your Internet Service Provider to let you know of any problems with payments you have made to us where we believe this is reasonably necessary to protect against fraud and credit card misuse.

DISCLOSURE OF YOUR INFORMATION TO THIRD PARTIES - Third party service providers
We may supply your personal information to our third party billing and payment service providers where we believe this is reasonably necessary to protect against fraud and credit card misuse. Where you have made a query in respect of a payment processed by AstraGalaxy which is made known to us by your bank or credit card company by communicating the query through our bank, we may supply the relevant personal information to assist you with your query. On occasion, we may also engage other companies or individuals to perform services on our behalf such as the distribution of marketing information to you (except where you have chosen to opt out of receiving this information from us). Our relationships with such third party service providers are governed by our contracts with them. Those service providers are required to hold your personal information strictly confidential.

Our contractors and service providers:
We may provide your personal information to organisations to which we have outsourced some of our functions such as mailing houses and IT contractors (service providers) to enable them to provide those services to us.

Nominated Financial Institution:
We may exchange relevant information with financial institutions to process transactions. In addition where you are in default on the account we may notify and exchange personal information where appropriate with credit agencies and/or our collection agent.

We may change this Privacy Policy from time to time at our discretion and without notice. If any such changes are made, we will make all reasonable effort to bring those changes to the attention of our users. An updated version of our Privacy Policy will be maintained on this website so that you remain aware of the data we collect, how we use it, and under what circumstances we disclose it.